Service Request
A formal request for maintenance, repair, or service on building equipment or spaces submitted by occupants or staff.
Full Definition
A Service Request is a formal request submitted by building occupants, staff, or automated systems for maintenance, repair, or service on building equipment, spaces, or infrastructure. Service requests are typically tracked in CMMS systems and include details such as location, description of the issue, priority level, requester information, and desired completion time. They are converted to work orders for execution by maintenance teams. Service requests provide a structured way to capture maintenance needs and track response times.
Related Terms
Work Order
A maintenance or service request tracked in a CMMS system.
CMMS (Computerized Maintenance Management System)
Software that manages maintenance operations, work orders, equipment inventory, and maintenance schedules.
Facility Management (FM)
The practice of coordinating and managing the physical workplace, including buildings, infrastructure, and services.