Question 1

What is a digital twin, and why is it valuable?

Accepted Answer

A digital twin is a dynamic, real-time representation of a physical facility, allowing users to monitor and interact with operations in a digital environment.

Question 2

How does a digital twin improve facility management?

Accepted Answer

It provides real-time insights into asset conditions, energy usage, space utilization, and system performance, enhancing decision-making and long-term planning.

Question 3

How does the AI Engineer assist with problem-solving?

Accepted Answer

The AI Engineer helps users troubleshoot facility-related issues by analyzing historical data, asset conditions, and past maintenance records. It synthesizes relevant information into clear, actionable responses. Instead of manually researching and gathering scattered information, users receive instant insights, accelerating problem resolution and reducing costly delays in maintenance and operations.

Question 4

Is it just BAS?

Accepted Answer

It is not a BAS, but a mirror screen of your BAS.  When clients have dozens of buildings, all with various graphic interfaces, there is a continuity factor when all BAS graphics are standardized as we do in Syyclops.  At this stage of development, we are read only for the BAS graphics with no control.  BAS and EPMS control is done at the existing BAS system.

Question 5

What features are AI-powered besides the LLM chat-bot?

Accepted Answer

We use AI to tag and classify assets automatically, estimate replacement costs, and predict end-of-life. We're also exploring anomaly detection for proactive maintenance.  Our AI system also interfaces with the unique building’s knowledge graph

Question 6

What on-site equipment from Syyclops, if any, is needed for data collection?

Accepted Answer

We install a Voltron BACnet gateway that connects to the building network, reads BACnet points, and streams them to our cloud using MQTT.

Question 7

Is Syyclops SOC 2 compliant?

Accepted Answer

Yes. Syyclops is SOC 2 Type II compliant. Advantage Partners, an independent service auditor, examined the Syyclops Digital Twin Platform against the AICPA Trust Services Criteria for Security over the observation period April 1 – July 1, 2026, and issued an unqualified report. SOC 2 is an attestation report rather than a certification; you can request the full report under NDA through our Trust Center at https://trust.syyclops.com/.

Question 8

What is your AI security policy?

Accepted Answer

Security is central to how we build and operate AI at Syyclops. Syyclops is SOC 2 Type II compliant—our controls were independently examined by Advantage Partners over the period April 1 – July 1, 2026, and the report is available under NDA through our Trust Center (https://trust.syyclops.com/). Access is governed by role-based, least-privilege controls—aligned with the NIST and ISO 27001 frameworks—using OAuth 2.0 with your Google or Microsoft identity provider and MFA; we never store passwords, and our AI Engineer only operates on the data each user is authorized to access. All data is encrypted in transit (HTTPS/SSL, with BACnet and MQTT transport options) and at rest, and is hosted on Google Cloud Platform and Liquid Web infrastructure in secure U.S. data centers with redundancy and continuous monitoring. On-site, our BACnet gateway follows a hardened, read-only, zero-trust design: outbound-only encrypted connections, no open inbound firewall ports, and deny-by-default sharing of only pre-approved data points. Every action is captured in detailed audit logs (time, user, and context) to support GDPR/HIPAA-aligned reporting.

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Syyclops Is Now SOC 2 Type II Compliant

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